We can confirm this issue has been fully resolved, and all systems are 100% operational at this time.
Posted 4 months ago. Sep 14, 2017 - 13:28 EDT
We have taken measures to mitigate this issue. Logins to the iOS app are now successful. We will continue to closely monitor this issue.
Posted 4 months ago. Sep 14, 2017 - 09:00 EDT
Our Engineering team continues to investigate the root cause of the false timeout that customers may be experiencing with our GoToAssist Remote Support iOS app 2.3.3. We sincerely apologize for any inconvenience this may be causing you and your customers. We will continue to provide updates as further information becomes available.
Posted 4 months ago. Sep 13, 2017 - 19:57 EDT
We are currently experiencing an issue with the GoToAssist Remote Support iOS app 2.3.3. Customers are unable to log in, getting an ‘incorrect username or password’ error. We are actively investigating the cause of this issue.