GoToAssist® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support® Operational
GoToAssist Corporate® Operational
GoToAssist Service Desk® Operational
GoToAssist Express® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Feb 8, 2016

No incidents reported today.

Feb 7, 2016

No incidents reported.

Feb 6, 2016

No incidents reported.

Feb 5, 2016

No incidents reported.

Feb 4, 2016

No incidents reported.

Feb 3, 2016
Resolved - This issue has been resolved and we are 100% operational. Our Engineering and Operations teams are investigating the root cause at this time.
We sincerely apologize for the inconvenience this event has caused you and your customers.
Feb 3, 16:46 UTC
Investigating - We are currently investigating an issue where GoToAssist Remote Support/Service Desk customers are unable to login due to an invalid URL link. The hyperlinks at "https://www.gotoassist.com/remote-support" contain an additional "remote-support/" in the url causing the pages to load a 404 page. Clicking Sign In leads to: https://www.gotoassist.com/remote-support/remote-support/redirects/login. By removing the extra remote-support/ from the url, you can sign in and perform the actions required. Operations is currently investigating this issue. We apologize for any inconvenience caused to you or your customers.
Feb 3, 15:12 UTC
Feb 2, 2016
Resolved - This issue has been resolved. Service has been restored and we are 100% operational at this time. We apologize for the inconvenience this may have caused to you and your customers.
Feb 2, 23:46 UTC
Investigating - We are currently investigating an issue where GoToAssist Remote Support/Service Desk customers are unable to login due to an invalid URL link. The hyperlinks at "https://www.gotoassist.com/remote-support" contain an additional "remote-support/" in the url causing the pages to load a 404 page. Clicking Sign In leads to: https://www.gotoassist.com/remote-support/remote-support/redirects/login. By removing the extra remote-support/ from the url, you can sign in and perform the actions required. Operations is currently investigating this issue. We apologize for any inconvenience caused to you or your customers.
Feb 2, 23:28 UTC
Feb 1, 2016

No incidents reported.

Jan 31, 2016

No incidents reported.

Jan 30, 2016

No incidents reported.

Jan 29, 2016

No incidents reported.

Jan 28, 2016
GoToAssist Corporate customers were unable to log into the GoToAssist Corporate Websites or into their HelpAlert client from approximately 2:15pm to 2:31pm UTC on Thursday, January 28th, 2016. This issue has been resolved and we are 100% operational. Our Engineering and Operations teams are investigating the root cause at this time.
We sincerely apologize for the inconvenience this event has caused you and your customers.
Jan 28, 15:14 UTC
Jan 27, 2016

No incidents reported.

Jan 26, 2016

No incidents reported.

Jan 25, 2016

No incidents reported.

Jan 24, 2016

No incidents reported.

Jan 23, 2016

No incidents reported.

Jan 22, 2016

No incidents reported.

Jan 21, 2016

No incidents reported.

Jan 20, 2016

No incidents reported.

Jan 19, 2016

No incidents reported.

Jan 18, 2016

No incidents reported.

Jan 17, 2016

No incidents reported.

Jan 16, 2016

No incidents reported.

Jan 15, 2016

No incidents reported.

Jan 14, 2016

No incidents reported.

Jan 13, 2016

No incidents reported.

Jan 12, 2016

No incidents reported.

Jan 11, 2016

No incidents reported.

Jan 10, 2016

No incidents reported.

Jan 9, 2016

No incidents reported.