GoToAssist® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support®
GoToAssist Monitoring®
GoToAssist Corporate®
GoToAssist Service Desk®
GoToAssist Express®
Past Incidents
Apr 16, 2014

No incidents reported today.

Apr 15, 2014

No incidents reported.

Apr 14, 2014

No incidents reported.

Apr 13, 2014

No incidents reported.

Apr 12, 2014

No incidents reported.

Apr 11, 2014
Resolved - We had a temporary service disruption today that affected some users of GoToAssist. We sincerely apologize for the disruption in service to you and your customers. All services are back to 100% operational. We know you count on us and we take any disruption in service very seriously. We will continue to assess and monitor service status to ensure systems remain stable. Additional information will be made available upon request within 24 hours of the service disruption. Please let me know if you would like me to email you additional information when it becomes available.
Apr 11, 18:46 UTC
Investigating - Some users have reported that they are unable to generate reports using the GoToAssist Management Center. Our operations team is currently investigating the issue.
Apr 11, 18:29 UTC
Apr 10, 2014

No incidents reported.

Apr 9, 2014
Postmortem - Read details
Apr 15, 17:32 UTC
Resolved - We had a temporary service disruption today that affected some users of GoToAssist . We sincerely apologize for the disruption in service to you and your customers. All services are back to 100% operational We know you count on us and we take any disruption in service very seriously. We will continue to assess and monitor service status to ensure systems remain stable.
Apr 9, 13:16 UTC
Monitoring - The issue has been identified and resolved. We keep monitoring all systems closely.
At this time all systems are 100% operational.
Apr 9, 12:54 UTC
Update - The issue is still under investigation.

We apologize for the inconvenience this may cause to you and your customers
Apr 9, 12:20 UTC
Update - The issue is still under investigation.

We apologize for the inconvenience this may cause to you and your customers.
Apr 9, 10:58 UTC
Investigating - Some Customers may experience issues log in into the Gotoassist.com webpage. The error message shows wrong username or password.
We are working high priority to solve this issue.
We apologize for the inconvenience this may cause to you and your customers
Apr 9, 10:00 UTC
Apr 8, 2014

No incidents reported.

Apr 7, 2014
Some customers might have experienced delay in starting the new session from 12:07 to 12:10 PM UTC. We are 100% Operational at this time
We apologize for the inconvenience this may have cased to you and your customers.
Apr 7, 12:38 UTC
Apr 6, 2014

No incidents reported.

Apr 5, 2014

No incidents reported.

Apr 4, 2014

No incidents reported.

Apr 3, 2014

No incidents reported.

Apr 2, 2014

No incidents reported.