GoToAssist® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support® Operational
GoToAssist Corporate® Operational
GoToAssist Service Desk® Operational
GoToAssist Express® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 1, 2016

No incidents reported today.

Jun 30, 2016

No incidents reported.

Jun 29, 2016

No incidents reported.

Jun 28, 2016

No incidents reported.

Jun 27, 2016

No incidents reported.

Jun 26, 2016
Completed - The scheduled maintenance has been completed.
Jun 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 05:00 UTC
Scheduled - In order to provide our Customers with the best possible service, we will be performing a scheduled maintenance for GoToAssist Corporate on June 26th from 5:00AM - 9:00AM UTC. The expected down time is 25-30 minutes from the start of the maintenance period. During this time customers will be unable to start GoToAssist sessions or log into their account. In-flight sessions will not be affected.
We appreciate your understanding and apologize for any inconvenience this may cause.
Jun 22, 22:16 UTC
Jun 25, 2016

No incidents reported.

Jun 24, 2016

No incidents reported.

Jun 23, 2016
Resolved - Our testing has confirmed that there are no longer any issues with ISP handling GoToAssist traffic. As there have been no further reports from customers experiencing connectivity issues, we consider this incident now closed. We thank you for your understanding and patience.
Jun 23, 18:47 UTC
Identified - At this time our services are fully operational, however some customers are experiencing delays or an inability to reach our websites or connect to our services. Unfortunately a number of Internet Service Providers are still experiencing load balancing issues, which have continued since Friday. We are keeping in close contact with the main ISPs and requesting status updates from them so that we can keep you informed. You can check if your ISP is affected here: http://downdetector.com/
Jun 20, 18:16 UTC
Jun 22, 2016

No incidents reported.

Jun 21, 2016

No incidents reported.

Jun 19, 2016

No incidents reported.

Jun 18, 2016
Resolved - Our testing has confirmed that there are no longer any issues with ISP handling GoTAssist traffic. As there have been no further reports from customers experiencing connectivity issues, we consider this incident now closed. We thank you for your understanding and patience.
Jun 18, 21:47 UTC
Update - At 6:41 AM PDT (13:41 PM UTC) We began investigating reports that some of our customers were having difficulty connecting to our services. After gathering additional details and testing, it was determined that the issue was being caused by ISPs hosting traffic between our customers and our data centers. We learned, from our communications with the affected ISPs, that one particular "Internet backbone" provider was suffering from network congestion making it difficult for their users to reach our services. We took steps to route our customers' traffic around the problem ISPs, which fixed the issue for most customers by 11:15 AM PDT (18:15 PM UTC). We are continuing to monitor the situation and work with the local ISPs to ensure the best experience for our customers.
Jun 17, 23:50 UTC
Monitoring - We have identified and routed around a major external network issue which should improve the website and timeout issues for all customers. We are closely monitoring the situation and will continue to seek opportunities to improve connection quality issues if necessary.
Jun 17, 18:06 UTC
Update - We have completed hardware testing and have confirmed there are no issues with our network hardware. We are continuing to examine options for further internal network adjustments to route around the areas we believe are causing problems, and to continue to improve the connectivity issues.
Jun 17, 17:31 UTC
Update - We have adjusted some internal network routing to attempt to mitigate the connectivity issues. Our internal tests show improvement, but the issue is still under investigation.
Jun 17, 17:02 UTC
Investigating - We are continuing to investigate this issue. We apologize for the ongoing frustration this may be causing, and continue to encourage affected customers to contact their ISP for details on connectivity issues.
Jun 17, 16:35 UTC
Update - We are continuing to investigate this issue, and will post updates as information becomes available. At this time we urge affected customers to contact their ISP for further details or information about service issues.
Jun 17, 16:07 UTC
Update - We have determined that the issue that is preventing customers from reaching our websites consistently is with internet service providers. If you are experiencing this behavior please contact your ISP for further details and clarification.
Jun 17, 15:10 UTC
Monitoring - Some customers reported delays or timeout accessing GotoMeeting Websites. All our Services are up and running. If you experience similar behaviour please check with your ISP first or consult http://downdetector.com/.
Jun 17, 15:09 UTC
Jun 16, 2016

No incidents reported.

Jun 15, 2016

No incidents reported.

Jun 14, 2016

No incidents reported.

Jun 13, 2016

No incidents reported.

Jun 12, 2016

No incidents reported.

Jun 11, 2016

No incidents reported.

Jun 10, 2016

No incidents reported.

Jun 9, 2016

No incidents reported.

Jun 8, 2016

No incidents reported.

Jun 7, 2016

No incidents reported.

Jun 6, 2016

No incidents reported.

Jun 5, 2016

No incidents reported.

Jun 4, 2016

No incidents reported.

Jun 3, 2016

No incidents reported.

Jun 2, 2016

No incidents reported.

Jun 1, 2016

No incidents reported.