GoToAssist System Status
Identified - We’re happy to announce that on January 31, 2017, the GoTo business of Citrix (which includes GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist, OpenVoice, Grasshopper and Event Services) separated from Citrix Systems, Inc. and merged with LogMeIn, Inc. For our customers, the new LogMeIn will offer best-in-class capabilities across a much larger combined portfolio while featuring the scale, resources and world-class talent required to accelerate innovation and address future customer needs.

We are very excited about the possibilities this merger presents for our customers. For the vast majority of customers, no actions will be needed. Our applications will continue to update automatically and take care of any changes required.

If you are an IT Admin, Billing Admin or have an Integration based on one of our APIs, you will need to make some updates. Full details of what you will need to do can be found here: https://support.logmeininc.com/account-update-faqs

Please follow this announcement in our customer community so you are automatically updated with new information as it becomes available: https://community.gotoassist.com/gotoassist/topics/important-updates-for-admins-after-the-merger-with-logmein-inc-dg8sb0p1cf077
May 24, 23:29 UTC

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support Operational
GoToAssist Corporate Operational
GoToAssist Service Desk Operational
GoToAssist Express Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2017

No incidents reported today.

Aug 17, 2017
Resolved - GoToAssist Service Desk is 100% operational at this time.
Thank you for your patience.
Aug 17, 17:32 UTC
Monitoring - Our engineers have corrected the underlying issues causing the "502 Bad Gateway" errors on the GoToAssist Service Desk page and are in the process of running final tests. While the tests complete, few users may experience intermittent issues with the search feature.
We appreciate your patience.
Aug 17, 16:07 UTC
Identified - The cause of the issue has been identified. Engineering and development teams are working toward a resolution.
Aug 17, 14:10 UTC
Investigating - We are aware of this issue and are investigating the cause. We appreciate your patience while we work on this issue.
Aug 17, 13:59 UTC
Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
Completed - The scheduled maintenance has been completed.
Aug 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:00 UTC
Scheduled - In order to provide our customers with the highest level of service, we have scheduled maintenance on GoToAssist Corporate. There is no downtime expected however there may be a few brief periods of latency during this maintenance window.
We sincerely apologize any inconvenience this may cause.
Aug 10, 12:23 UTC
Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

Aug 4, 2017

No incidents reported.

Aug 3, 2017

No incidents reported.

Aug 2, 2017

No incidents reported.

Aug 1, 2017

No incidents reported.

Jul 31, 2017

No incidents reported.

Jul 30, 2017

No incidents reported.

Jul 29, 2017

No incidents reported.

Jul 28, 2017

No incidents reported.

Jul 27, 2017

No incidents reported.

Jul 26, 2017
Resolved - This issue has been resolved. Customers are now able to log into the GoToAssist Remote Support iOS mobile App.

We apologize for any inconvenience this incident may have caused.
Jul 26, 22:27 UTC
Identified - We have pushed an updated version of the GoToAssist Remote Support mobile application to the App Store, and we are awaiting their review and release. Thank you for your patience, and we apologize for the inconvenience.
Jul 26, 17:00 UTC
Update - We are continuing to investigate the issue with our GoToAssist Remote Support iOS App v2.0.6 If you still have the previous 'Old' iOS App still installed, it can be used to host support sessions as a temporary solution. We thank you for your patience.
Jul 25, 22:30 UTC
Investigating - We are currently experiencing an issue with the GoToAssist Remote Support iOS app. Customers are unable to log in, getting an ‘incorrect username or password’ error. We are actively investigating the cause of this issue.
Jul 25, 22:17 UTC
Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.