GoToAssist® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support® Operational
GoToAssist Monitoring® Operational
GoToAssist Corporate® Operational
GoToAssist Service Desk® Operational
GoToAssist Express® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 3, 2015

No incidents reported today.

May 2, 2015

No incidents reported.

May 1, 2015

No incidents reported.

Apr 30, 2015
Resolved - A fix has been deployed and the issue is resolved. We keep monitoring the affected components.

We apologize for the inconvenience this may have caused to you and your customers
Apr 30, 15:30 UTC
Identified - The issue has been identified. We are now working on implementing the solution
Apr 30, 11:16 UTC
Investigating - Some customers may experience difficulties downloading GotoAssist Remote Support session recordings. Affected customers will see a timeout error message.
On-going sessions and start or join sessions is not affected.
We apologize for the inconvenience this may cause to you and your customers and we are working on restoring a full operational service.
Apr 30, 10:28 UTC
Apr 29, 2015

No incidents reported.

Apr 28, 2015

No incidents reported.

Apr 27, 2015

No incidents reported.

Apr 26, 2015

No incidents reported.

Apr 25, 2015

No incidents reported.

Apr 24, 2015

No incidents reported.

Apr 23, 2015

No incidents reported.

Apr 22, 2015
Resolved - The issue is fixed now. We sincerely apologize for the disruption in service to you and your customers.
Apr 22, 11:14 UTC
Investigating - There is a delay in downloading recordings after a session is completed. The download is not lost. There is just a delay (this could be in some cases a couple of hours). We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Apr 21, 10:55 UTC
Apr 21, 2015
Resolved - As there have been no new reports and Chrome has been updated to a new version, this issue is considered resolved.
Apr 21, 21:08 UTC
Investigating - Some customers will encounter dificulties joining an Android devices using Chrome 40. We are working on this issue and the Chrome developement team has been notified.
Manual Workaround: If you sees the error message ("This webpage is not available") tap the “back” button, then tap on “Tap to join the session”.

We apologize for the inconvenience this may cause.
Jan 28, 14:04 UTC
Resolved - This issue has been resolved. Reports are now being generated and sent to the customers.

We apologize for the inconvenience this may have caused.
Apr 21, 20:37 UTC
Identified - The issue is identified and we are working towards a solution.
Apr 21, 12:17 UTC
Investigating - We are currently investigating an issue with GoToAssist Corporate where customers would not have received scheduled reports since 15th April 2015. The scheduled reports consists of the session details about what customers did and are scheduled to be sent daily and monthly to the customers. We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Apr 21, 11:02 UTC
Apr 20, 2015
Resolved - The issue has been identified and we are 100% operational at this time.

We apologize for the inconvenience this may have caused to you and your customers
Apr 20, 02:26 UTC
Investigating - Our operations team is currently investigating an issue with GoToAssist Service Desk where users may be unable to email their Service Desk portal in order to create Incidents.

There is currently no other impact on functions of GoToAssist Service Desk. Customers should be able to create Incidents from the web portal without issue.

We apologize for any inconvenience this may cause.
Apr 19, 22:20 UTC
Apr 18, 2015

No incidents reported.

Apr 17, 2015

No incidents reported.

Apr 16, 2015

No incidents reported.

Apr 15, 2015

No incidents reported.

Apr 14, 2015

No incidents reported.

Apr 13, 2015

No incidents reported.

Apr 12, 2015

No incidents reported.

Apr 11, 2015

No incidents reported.

Apr 10, 2015

No incidents reported.

Apr 9, 2015
Resolved - The issue has been identified and solved and we are 100% operational at this time. We keep monitoring closely the affected components.

We apologize for the inconvenience this may have caused to you and your customers
Apr 9, 07:43 UTC
Investigating - We have identified an issue that is resulting in the login at www.gotoassist.com website being unavailable. Customers may be able to login to their accounts directly via https://app.gotoassist.com in the mean time. We apologize for any inconvenience this issue is causing you and your clients.
Apr 9, 06:52 UTC
Apr 8, 2015

No incidents reported.

Apr 7, 2015

No incidents reported.

Apr 6, 2015

No incidents reported.

Apr 5, 2015

No incidents reported.

Apr 4, 2015

No incidents reported.

Apr 3, 2015
Resolved - AT this time service has been fully restored.
Apr 3, 23:14 UTC
Monitoring - DNS changes have been made to correct this issue. The changes are currently propagating and we are monitoring the progress.
Apr 3, 23:02 UTC
Investigating - We are currently investigating an issue affecting the http://gotoassist.com website, causing it not to load. If you need to log into your account you can still do so by going here: https://app.gotoassist.com
Apr 3, 22:14 UTC