GoToAssist® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support® Operational
GoToAssist Corporate® Operational
GoToAssist Service Desk® Operational
GoToAssist Express® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In order to provide the best possible service to our customers, we are carrying out critical disaster recovery simulation and testing of our systems.

During this maintenance period, GoToAssist Corporate may be unavailable. Users will be unable to start or join support sessions while work is in progress. Management center access will be unavailable, and www.citrixonline.com and www.gotoassist.com will also be impacted. In-flight sessions will not be impacted.

The expected down time is 15 - 40 minutes. We apologize for any inconvenience this maintenance may cause, and thank you for your understanding.
Posted on Sep 14, 17:28 UTC
Scheduled - In order to provide the best possible service to our customers, we are carrying out critical disaster recovery simulation and testing of our systems.

During this maintenance period, GoToAssist Corporate may be unavailable. Users will be unable to start or join support sessions while work is in progress. Management center access will be unavailable, and www.citrixonline.com and www.gotoassist.com will also be impacted. In-flight sessions will not be impacted.

The expected down time is 15 - 40 minutes. We apologize for any inconvenience this maintenance may cause, and thank you for your understanding.
Posted on Sep 14, 17:29 UTC
Past Incidents
Sep 30, 2016

No incidents reported today.

Sep 29, 2016
Resolved - Open DNS has reviewed our request and www.fastsupport.com is no longer being blocked. We apologize for any frustration this caused you and your customers.
Sep 29, 19:03 UTC
Identified - We have identified an issue with the OpenDNS service reporting www.fastsupport.com as a “Phishing Threat". OpenDNS users may receive SSL security certificate warnings, if they continue to the webpage the follow warning is displayed: "This domain is blocked due to a phishing threat". We are working with them to correct this.

Workaround
Open DNS users can log into their accounts on https://www.opendns.com/, select the Settings tab, their Network and then add https://www.fastsupport.com to their never block list.
Sep 29, 16:00 UTC
Sep 28, 2016

No incidents reported.

Sep 27, 2016

No incidents reported.

Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016
Completed - The scheduled maintenance has been completed.
Sep 24, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:30 UTC
Scheduled - In order to provide our customers with the best possible service, we will be performing a scheduled maintenance on GoToAssist Remote Support Web Interface on September 24th from 6:30AM - 8:00AM UTC.

During this time, GoToAssist customers may be unable to start new sessions or log into their account via the website. In-flight sessions will not be affected.

We sincerely apologize for the inconvenience caused by this maintenance
Sep 23, 22:38 UTC
Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016

No incidents reported.

Sep 20, 2016

No incidents reported.

Sep 19, 2016
Resolved - This incident has been resolved.
Sep 19, 23:54 UTC
Monitoring - At this time, the affected customer traffic has been rerouted around the ISP that is experiencing service issues. All customers should again be able to log into their accounts and begin sessions. We will continue monitoring the situation to ensure service is fully restored for all. We sincerely apologize for any frustration or inconvenience experienced.
Sep 19, 22:16 UTC
Update - We are receiving reports from some customers having problems connecting to new sessions or reaching our website.  Our Operations team is currently working with the affected ISP to resolve the intermittent service disruptions.  We apologize for any frustration this is causing you and your clients, and we will provide updates as they become available.
Sep 19, 20:49 UTC
Investigating - We are currently investigating reports from some customers that they are unable to reach GoToAssist.com, as well as reports of account logins timing out and sessions not starting. We apologize for any frustration this is causing you and your clients, and will provide updates as they become available.
Sep 19, 20:47 UTC
Sep 18, 2016

No incidents reported.

Sep 17, 2016
Completed - The scheduled maintenance has been completed.
Sep 17, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 05:30 UTC
Scheduled - In order to provide our customers with the best possible service, we will be performing a scheduled maintenance on GoToAssist Service Desk on September 17th, between 5:30 UTC and 7:30 UTC. The expected down time is 60-90 minutes. During this time, customers will be unable to access GoToAssist Service Desk websites (for example -there will be no ability to update or create new incidents). This will also impact all inbound and outbound mail processing and notifications.
We appreciate your understanding and apologize for any inconvenience this may cause.
Sep 16, 14:23 UTC
Sep 16, 2016

No incidents reported.

Sep 15, 2016

No incidents reported.

Sep 14, 2016

No incidents reported.

Sep 13, 2016

No incidents reported.

Sep 12, 2016

No incidents reported.

Sep 11, 2016

No incidents reported.

Sep 10, 2016
On Friday 9 August, 2016 from 17:25 to 18:35 Pacific US time the GoToAssist Service Desk service was not available. Users logging in to Service Desk were redirected to a 'Service Currently Unavailable' messaging page. GoToAssist Remote Support, GoToAssist Corporate, and GoToAssist Express were not impacted.
Sep 10, 01:45 UTC
Sep 9, 2016

No incidents reported.

Sep 8, 2016

No incidents reported.

Sep 7, 2016

No incidents reported.

Sep 6, 2016

No incidents reported.

Sep 5, 2016

No incidents reported.

Sep 4, 2016

No incidents reported.

Sep 3, 2016

No incidents reported.

Sep 2, 2016

No incidents reported.

Sep 1, 2016

No incidents reported.

Aug 31, 2016

No incidents reported.