GoToAssist® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support® Operational
GoToAssist Corporate® Operational
GoToAssist Service Desk® Operational
GoToAssist Express® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jun 1, 2016

No incidents reported today.

May 31, 2016

No incidents reported.

May 30, 2016

No incidents reported.

May 29, 2016

No incidents reported.

May 28, 2016

No incidents reported.

May 27, 2016

No incidents reported.

May 26, 2016

No incidents reported.

May 25, 2016

No incidents reported.

May 24, 2016

No incidents reported.

May 23, 2016

No incidents reported.

May 22, 2016

No incidents reported.

May 21, 2016

No incidents reported.

May 20, 2016

No incidents reported.

May 19, 2016

No incidents reported.

May 18, 2016

No incidents reported.

May 17, 2016

No incidents reported.

May 16, 2016

No incidents reported.

May 15, 2016

No incidents reported.

May 14, 2016

No incidents reported.

May 13, 2016

No incidents reported.

May 12, 2016

No incidents reported.

May 11, 2016

No incidents reported.

May 10, 2016

No incidents reported.

May 9, 2016

No incidents reported.

May 8, 2016

No incidents reported.

May 7, 2016

No incidents reported.

May 6, 2016

No incidents reported.

May 5, 2016

No incidents reported.

May 4, 2016
Resolved - This issue is now resolved.
We apologize for the inconvenience this may have caused you and your customers.
May 4, 12:45 UTC
Investigating - Several GoToAssist Service Desk customers have reported delays of over 30 minutes with incidents being created when submitted via e-mail.
We are currently analyzing the situation and hope to have a resolution available shortly.

In the interim, technicians are still able to manually create tickets and customers can use the portal (if enabled) to speed incident creation.

We are actively working on a solution and apologize for the inconvenience this may cause you and/or your customers.
May 3, 21:02 UTC
May 2, 2016

No incidents reported.