GoToAssist System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support   Operational
GoToAssist Corporate   Operational
GoToAssist Service Desk   Operational
GoToAssist Express   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 17, 2017

No incidents reported today.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017
Completed - The scheduled maintenance has been completed.
Nov 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 06:00 UTC
Scheduled - In order to provide the best possible service to our customers, we are carrying out critical disaster recovery simulation and testing of our systems. During this maintenance period, there will be 2 periods of 30-60 minutes where GoToAssist Remote Support customers will be unable to start or join new sessions and the product websites will be unavailable.

We apologize for any inconvenience this maintenance may cause, and thank you for your understanding.
Nov 8, 00:36 UTC
Nov 10, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017
Resolved - This incident has been resolved.
Nov 8, 00:24 UTC
Identified - We’re happy to announce that on January 31, 2017, the GoTo business of Citrix (which includes GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist, OpenVoice, Grasshopper and Event Services) separated from Citrix Systems, Inc. and merged with LogMeIn, Inc. For our customers, the new LogMeIn will offer best-in-class capabilities across a much larger combined portfolio while featuring the scale, resources and world-class talent required to accelerate innovation and address future customer needs.

We are very excited about the possibilities this merger presents for our customers. For the vast majority of customers, no actions will be needed. Our applications will continue to update automatically and take care of any changes required.

If you are an IT Admin, Billing Admin or have an Integration based on one of our APIs, you will need to make some updates. Full details of what you will need to do can be found here: https://support.logmeininc.com/account-update-faqs

Please follow this announcement in our customer community so you are automatically updated with new information as it becomes available: https://community.gotoassist.com/gotoassist/topics/important-updates-for-admins-after-the-merger-with-logmein-inc-dg8sb0p1cf077
May 24, 23:29 UTC
Nov 7, 2017

No incidents reported.

Nov 6, 2017
Resolved - This incident has been resolved.
Nov 6, 23:20 UTC
Identified - At this time customers connecting to our services via Comcast/Xfinity are experiencing connectivity issues. Please refer to this page for more http://downdetector.com/status/comcast-xfinity/map/
Nov 6, 18:52 UTC
Resolved - We can confirm that this issue has been completely resolved, and all systems are 100% operational at this time. Thank you for your patience.
Nov 6, 21:53 UTC
Update - Our engineers have isolated this issue, and are working to redistribute traffic to balance the load capacity. We will provide an update once we can confirm our systems are completely stable.
Nov 6, 21:24 UTC
Identified - We have identified an issue where some GoToAssist customers may be unable to record support sessions. This has been identified to be caused by a load capacity issue, and our engineers are currently investigating. We apologize for any inconvenience this may be causing.
Nov 6, 17:39 UTC
Nov 5, 2017

No incidents reported.

Nov 4, 2017

No incidents reported.

Nov 3, 2017

No incidents reported.

Nov 2, 2017
Resolved - The Fix appears stable and we have had no further reports of this issue the system is back to full operation.
Nov 2, 00:02 UTC
Update - GoToAssist Experts are able to see their unattended computer list again. Our Engineering team will be monitoring this closely to ensure continued stability.
We apologize for any inconvenience this may have caused.
Nov 1, 22:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 1, 22:46 UTC
Identified - We have identified the issue that was causing many GoToAssist Remote Support users to be unable to see their Unattended Support machines on the list in either the end point software or on the site. We are currently initiating the fix.
Nov 1, 22:45 UTC
Investigating - We have identified an issue that is causing many GoToAssist Remote Support users to be unable to see their Unattended Support machines on the list in either the end point software or on the site. We are currently investigating.
Nov 1, 21:45 UTC
Oct 31, 2017
Resolved - The issue is completely resolved. All systems are 100% operational.
We apologize for the inconvenience this may have caused to you and your customers.
Oct 31, 22:09 UTC
Monitoring - This issue appears to be resolved. We will continue to monitor the situation closely. We apologize for the inconvenience.
Oct 31, 20:37 UTC
Investigating - GoToAssist has received reports that one or more major internet service providers are experiencing a disruption. This may be preventing some customers from starting or joining support sessions. Our Engineering team is working with the affected providers to resolve this issue as quickly as possible.
Oct 31, 19:10 UTC
Oct 30, 2017

No incidents reported.

Oct 29, 2017

No incidents reported.

Oct 28, 2017

No incidents reported.

Oct 27, 2017

No incidents reported.

Oct 26, 2017

No incidents reported.

Oct 25, 2017

No incidents reported.

Oct 24, 2017

No incidents reported.

Oct 23, 2017

No incidents reported.

Oct 22, 2017
Completed - The scheduled maintenance has been completed.
Oct 22, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 05:00 UTC
Scheduled - In order to provide the best possible service to our customers, we will be conducting system maintenance for GoToAssist Corporate on Saturday, October 21, 2017 10:00 PM until Saturday, October 21, 2017 10:30 PM PDT (GMT -7:00).

The expected down time is 10 minutes. During this time, customers will be unable to launch GoToAssist sessions or log into their account. In-flight sessions will not be affected. We apologize for any inconvenience this maintenance may cause to you and your customers.
Oct 20, 23:34 UTC
Oct 21, 2017

No incidents reported.

Oct 20, 2017

No incidents reported.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.