GoToAssist® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support® Operational
GoToAssist Corporate® Operational
GoToAssist Service Desk® Operational
GoToAssist Express® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 3, 2016

No incidents reported today.

May 2, 2016

No incidents reported.

May 1, 2016

No incidents reported.

Apr 30, 2016

No incidents reported.

Apr 29, 2016

No incidents reported.

Apr 28, 2016

No incidents reported.

Apr 27, 2016

No incidents reported.

Apr 26, 2016

No incidents reported.

Apr 25, 2016

No incidents reported.

Apr 24, 2016

No incidents reported.

Apr 23, 2016

No incidents reported.

Apr 22, 2016

No incidents reported.

Apr 21, 2016

No incidents reported.

Apr 20, 2016

No incidents reported.

Apr 19, 2016

No incidents reported.

Apr 18, 2016
Resolved - This issue is now resolved. All impacted portals should once again be 100% operational.

We apologize for the inconvenience this may have caused you and your customers.
Apr 18, 03:28 UTC
Investigating - Some customers have reported errors when trying to access their GoToAssist Corporate portal page. As a temporary workaround, if in the portal URL address is changed from 'SB' or 'PH' to simply "h," the portal should once again function. For example gotoassist.com/ph/(portal name) should be changed to gototassist.com/h/(portal name)

We are actively working on a solution and apologize for the inconvenience this may cause you and your customers.
Apr 15, 22:25 UTC
Apr 17, 2016

No incidents reported.

Apr 16, 2016

No incidents reported.

Apr 14, 2016

No incidents reported.

Apr 13, 2016

No incidents reported.

Apr 12, 2016

No incidents reported.

Apr 11, 2016

No incidents reported.

Apr 10, 2016

No incidents reported.

Apr 9, 2016

No incidents reported.

Apr 8, 2016

No incidents reported.

Apr 7, 2016

No incidents reported.

Apr 6, 2016

No incidents reported.

Apr 5, 2016

No incidents reported.

Apr 4, 2016

No incidents reported.

Apr 3, 2016

No incidents reported.