GoToAssist and Rescue System Status
All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Rescue, GoToAssist and GoToAssist Corporate. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support   Operational
GoToAssist Corporate   Operational
GoToAssist Service Desk   Operational
GoToAssist Express   Operational
Rescue   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2018

No incidents reported today.

Jan 15, 2018
Resolved - Our engineers have deployed a fix and customers should now be able to view the listed recordings and access the same on the website. All systems are 100% operational at this time.
Jan 15, 22:11 EST
Identified - We have identified an internal issue with GoToAssist Remote Support and our engineers are working to resolve the issue. The resulting impact of this work is that GoToAssist Remote Support recordings will not be view-able from the product site "Recordings" tab for all customers. Recordings will still be created during the sessions and all previous recording data is also retained.

This work is expected to be concluded on Monday (01/15) and we will provide an update when we have more information
Jan 14, 19:47 EST
Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.

Jan 5, 2018

No incidents reported.

Jan 4, 2018

No incidents reported.

Jan 3, 2018

No incidents reported.

Jan 2, 2018

No incidents reported.