GoToAssist® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support®
GoToAssist Monitoring®
GoToAssist Corporate®
GoToAssist Service Desk®
GoToAssist Express®
Past Incidents
Jul 24, 2014

No incidents reported today.

Jul 23, 2014

No incidents reported.

Jul 22, 2014

No incidents reported.

Jul 21, 2014

No incidents reported.

Jul 20, 2014

No incidents reported.

Jul 19, 2014

No incidents reported.

Jul 18, 2014

No incidents reported.

Jul 17, 2014

No incidents reported.

Jul 16, 2014

No incidents reported.

Jul 15, 2014

No incidents reported.

Jul 14, 2014

No incidents reported.

Jul 13, 2014

No incidents reported.

Jul 12, 2014

No incidents reported.

Jul 11, 2014
Resolved - This issue is now considered resolved and service is again 100% operational.
Jul 11, 17:11 UTC
Monitoring - We have applied the fix to our servers and are now monitoring the situation and gathering customer feedback.
Jul 11, 00:08 UTC
Update - We believe we have identified the root cause of this issue and are preparing to apply a fix to our servers. We expect the fix to go live at approximately 1:00 AM UTC 7/11/2014. We appreciate your patience and apologize for any frustration experienced.
Jul 10, 23:12 UTC
Identified - We have identified an issue that is affecting customers ability to generate support sessions. Customers may experience delays or connection error messages when generating a GoToAssist session. We are currently working to resolve this issue as soon as possible and apologize for the frustration and inconvenience it is causing you and your customers.
Jul 10, 15:43 UTC