GoToAssist® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support®
GoToAssist Monitoring®
GoToAssist Corporate®
GoToAssist Service Desk®
GoToAssist Express®
Past Incidents
Sep 20, 2014

No incidents reported today.

Sep 19, 2014

No incidents reported.

Sep 18, 2014
Resolved - This issue is now resolved, and we are 100% operational at this time. We sincerely apologize for any inconvenience this may have caused you or your customers.
Sep 18, 18:24 UTC
Monitoring - At this time service has been restored and we are monitoring the situation. We apologize for the frustration and inconvenience caused to you and your customers.
Sep 18, 13:25 UTC
Investigating - Some customers may experience slow performance or delay when trying to download GotoAssist Corporate recordings.

We apologize for the inconvenience this may cause to you and your customers.
Sep 18, 12:27 UTC
Sep 17, 2014

No incidents reported.

Sep 16, 2014

No incidents reported.

Sep 15, 2014
Resolved - This issue is now resolved, and we are 100% operational at this time. We sincerely apologize for any inconvenience this may have caused you or your customers.
Sep 15, 17:45 UTC
Monitoring - The issue has been solved. All services are fully operational again. We will continue monitoring closly the affected components.

We apologize for the inconvenience to you and your customers
Sep 15, 17:07 UTC
Identified - The cause of this issue has been identified and we're currently wotking on restoring the service.
This affects only access through the website. Accessing Hosts through your GotoAssist Client software is working. .

We apologize for the inconvenience to you and your customers
Sep 15, 16:38 UTC
Investigating - Some Customers may receive an error message ("The connection was not completed, you do not have unattended access to the customer's computer".) while accessing unattended Host-Computer from the website.

Accessing unattended Host-Computers through the client is not affected.

We apologize for the inconvenience to you and your customers.
Sep 15, 15:31 UTC
Sep 14, 2014

No incidents reported.

Sep 13, 2014

No incidents reported.

Sep 12, 2014

No incidents reported.

Sep 11, 2014

No incidents reported.

Sep 10, 2014

No incidents reported.

Sep 9, 2014

No incidents reported.

Sep 8, 2014

No incidents reported.

Sep 7, 2014

No incidents reported.

Sep 6, 2014

No incidents reported.

Sep 5, 2014
Resolved - At this time we are again 100% operational. We apologize for any frustration or inconvenience experienced.
Sep 5, 00:19 UTC
Identified - We have identified an issue that is resulting in the www.gotoassist.com website being unavailable. Customers may be able to login to their accounts directly via https://app.gotoassist.com in the mean time. We apologize for any inconvenience this issue is causing you and your clients.
Sep 4, 23:45 UTC
Sep 3, 2014

No incidents reported.

Sep 2, 2014

No incidents reported.

Sep 1, 2014

No incidents reported.

Aug 31, 2014

No incidents reported.

Aug 30, 2014

No incidents reported.

Aug 29, 2014
Resolved - We are 100% operational again at this time. We sincerely apologize for any inconvenience caused to you and your customers.
Aug 29, 10:01 UTC
Identified - We have identified a potential root cause and are working to restore service.
Aug 29, 09:39 UTC
Update - Some GoToAssist Service Desk customers experience delay in accessing the website and opening or viewing tickets.
Aug 29, 09:34 UTC
Investigating - GoToAssist Service Desk has an outage. We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Aug 29, 09:27 UTC
Aug 28, 2014
Resolved - At this time service has been fully restored. We apologize for the frustration and inconvenience caused.
Aug 28, 16:02 UTC
Monitoring - At this time we believe service has been restored and we are monitoring the situation. We apologize for the frustration and inconvenience caused to you and your customers.
Aug 28, 15:56 UTC
Identified - The issue has been identified and we're working on restoring the service.

We apologize for for the inconvenience this may cause to you and your customers
Aug 28, 13:33 UTC
Update - The issue is still under investigation. Some customers may experience longer delays when launching an new Remote Support session or connect to unattended hosts.
We apologize for for the inconvenience this may cause to you and your customers
Aug 28, 12:46 UTC
Investigating - We are currently investigating an issue that may be affecting customers. Affected customers may experience issues or delays when launching new Remote Support sessions.
We apologize for any frustration this may cause.
Aug 28, 12:08 UTC
Aug 27, 2014
Resolved - We are 100% operational again at this time. We sincerely apologize for any inconvenience caused to you and your customers.
Aug 27, 10:02 UTC
Update - GoToAssist Service Desk customers would have experienced delays in accessing the website and opening or viewing tickets
Aug 27, 09:44 UTC
Investigating - Service Desk had a temporary outage. Customers were intermittently being redirected to sorry.gotoassist.com indicating the app was unavailable. We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Aug 27, 09:30 UTC
Aug 26, 2014
Resolved - At this time service is again fully operational. We apologize if you were affected by this issue and experienced any inconvenience.
Aug 26, 16:50 UTC
Monitoring - We have changes in an effort to restore service, and monitoring for feedback. We appreciate your understanding.
Aug 26, 16:41 UTC
Identified - We have identified the cause of this issue and are working to restore service. We apologize for any frustration or inconvenience this is causing you and your clients.
Aug 26, 15:33 UTC
Investigating - We are currently aware of and investigating a issue that is impacting customers. Customers would have received bad Gateway message while accessing the website - http://desk.gotoassist.com. We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Aug 26, 14:55 UTC
Resolved - We are 100% operational again. We apologize for any inconvenience caused by the issue
Aug 26, 12:18 UTC
Investigating - Service Desk had a temporary outage. Customers were intermittently being redirected to sorry.gotoassist.com indicating the app was unavailable. We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
Aug 26, 10:14 UTC
Aug 25, 2014

No incidents reported.

Aug 24, 2014

No incidents reported.

Aug 23, 2014
Some customers may have been unable to launch or join sessions from approximately 1:00pm to 8:15pm UTC on Saturday 8/23/14. This issue has been resolved and we are 100% operational. Our engineering and operations teams are investigating root cause at this time, and we will communicate the result of that investigation as soon as it is available. We sincerely apologize for the inconvenience this event has caused you or your customers.
Aug 23, 20:48 UTC
Aug 22, 2014

No incidents reported.

Aug 21, 2014

No incidents reported.