GoToAssist® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support® Operational
GoToAssist Corporate® Operational
GoToAssist Service Desk® Operational
GoToAssist Express® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 3, 2016

No incidents reported today.

Dec 2, 2016

No incidents reported.

Dec 1, 2016

No incidents reported.

Nov 30, 2016

No incidents reported.

Nov 29, 2016

No incidents reported.

Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016

No incidents reported.

Nov 23, 2016
Resolved - The issue has been resolved and all queues Emails have been delivered. We keep monitoring closely the system and apologize for the inconvenience
Nov 23, 18:27 UTC
Investigating - We currently investigate a delay in sending Emails within our ServiceDesk Product.

We apologize for the inconvenience this may cause
Nov 23, 15:47 UTC
Nov 22, 2016

No incidents reported.

Nov 21, 2016

No incidents reported.

Nov 20, 2016

No incidents reported.

Nov 19, 2016

No incidents reported.

Nov 18, 2016

No incidents reported.

Nov 17, 2016

No incidents reported.

Nov 16, 2016

No incidents reported.

Nov 15, 2016

No incidents reported.

Nov 14, 2016

No incidents reported.

Nov 13, 2016

No incidents reported.

Nov 12, 2016

No incidents reported.

Nov 11, 2016

No incidents reported.

Nov 10, 2016

No incidents reported.

Nov 9, 2016

No incidents reported.

Nov 8, 2016

No incidents reported.

Nov 7, 2016

No incidents reported.

Nov 6, 2016

No incidents reported.

Nov 5, 2016

No incidents reported.

Nov 4, 2016
Resolved - At this time we are confident that all services have been fully restored. We sincerely apologize for the disruption in service to you and your customers. We know you count on us and we take any disruption in service very seriously.
Nov 4, 16:58 UTC
Update - The release to address the intermittent incident creation (via email) delay, previously scheduled to be released this week, has been postponed for additional testing. This status page will be updated as soon as it is fully resolved.

We sincerely apologize for this inconvenience this is causing.
Oct 19, 21:51 UTC
Monitoring - As of 8:00 pm PDT 10/6/2016 all delayed Service Desk jobs were cleared. We will continue to monitor this issue until the fix is released on 10/17/2016. Thank you for your patience.
Oct 7, 16:23 UTC
Identified - GoToAssist Service Desk customers are currently experiencing delays in Incident creation, due to a previously 'stuck' job. We have cleared the cause of this issue, however it may take some time for service to return to normal. We sincerely apologize for any frustration experienced due to this issue. An update to prevent this issue from recurring is scheduled to be put in place on 10/17/2016
Oct 6, 20:29 UTC
Nov 3, 2016
Completed - The scheduled maintenance has been completed.
Nov 3, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 06:01 UTC
Scheduled - In order to provide our customers with the best possible service, we will be performing a GoToAssist Service Desk scheduled maintenance on November 3rd from 6:00AM - 8:00AM UTC.

During this time, GoToAssist Service Desk customers may be unable to store any type of attachment (company logos, attachments in notes/comments or emails, CSV exports, etc.). This information will be read-only until the maintenance window has ended.

The expected down time is 40 minutes. We apologize for any inconvenience this maintenance may cause, and thank you for your understanding.
Nov 2, 22:48 UTC