GoToAssist System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support Operational
GoToAssist Corporate Operational
GoToAssist Service Desk Operational
GoToAssist Express Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 27, 2017

No incidents reported today.

Apr 26, 2017

No incidents reported.

Apr 25, 2017

No incidents reported.

Apr 24, 2017

No incidents reported.

Apr 23, 2017
Completed - The scheduled maintenance has been completed.
Apr 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 05:00 UTC
Scheduled - In order to provide the best possible service to our customers, we are carrying out critical disaster recovery simulation and testing of our systems on April 23rd from 5:00 AM - 9:00 AM UTC.

This may cause a service disruption for approximately 60-90 minutes resulting in the GoToAssist Service Desk webpage (https://desk.gotoassist.com) being unavailable.

We apologize for any inconvenience this maintenance may cause, and thank you for your understanding.
Apr 17, 14:46 UTC
Apr 22, 2017
Completed - The scheduled maintenance has been completed.
Apr 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 05:00 UTC
Scheduled - In order to provide the best possible service to our customers, we are carrying out critical disaster recovery simulation and testing of our systems on April 22rd from 5:00 AM - 9:00 AM UTC.

This may cause a service disruption for approximately 60-90 minutes resulting in the GoToAssist Service Desk webpage (https://desk.gotoassist.com) being unavailable.

We apologize for any inconvenience this maintenance may cause, and thank you for your understanding.
Apr 17, 15:47 UTC
Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017

No incidents reported.

Apr 12, 2017

No incidents reported.

Apr 11, 2017

No incidents reported.

Apr 10, 2017

No incidents reported.

Apr 9, 2017

No incidents reported.

Apr 8, 2017

No incidents reported.

Apr 7, 2017

No incidents reported.

Apr 6, 2017

No incidents reported.

Apr 5, 2017

No incidents reported.

Apr 4, 2017

No incidents reported.

Apr 3, 2017

No incidents reported.

Apr 2, 2017
Completed - The scheduled maintenance has been completed.
Apr 2, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 05:00 UTC
Scheduled - In order to provide you with the best possible service, we will be conducting maintenance on April 2nd from 5:00 AM UTC until 9:00 AM UTC.

We expect that there will be an outage for 3-5 minutes during the maintenance near the start of the maintenance window. During this time, customers will be unable to start GoToAssist sessions or log into their account during this outage time. In-flight sessions will not be affected.

We apologize for the inconvenience and thank you for your understanding.
Mar 23, 00:19 UTC
Apr 1, 2017

No incidents reported.

Mar 31, 2017

No incidents reported.

Mar 30, 2017

No incidents reported.

Mar 29, 2017

No incidents reported.

Mar 28, 2017

No incidents reported.