GoToAssist® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support® Operational
GoToAssist Monitoring® Operational
GoToAssist Corporate® Operational
GoToAssist Service Desk® Operational
GoToAssist Express® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 28, 2015

No incidents reported today.

Jul 27, 2015

No incidents reported.

Jul 26, 2015

No incidents reported.

Jul 25, 2015

No incidents reported.

Jul 24, 2015

No incidents reported.

Jul 23, 2015

No incidents reported.

Jul 22, 2015

No incidents reported.

Jul 21, 2015

No incidents reported.

Jul 20, 2015

No incidents reported.

Jul 19, 2015

No incidents reported.

Jul 18, 2015

No incidents reported.

Jul 17, 2015

No incidents reported.

Jul 16, 2015
Resolved - The issue has been resolved and all Systems and Services are 100% operational.

We apologize for the inconvenience this may have caused to you and your customers
Jul 16, 13:14 UTC
Monitoring - End to end testing has been completed and GoToAssist Remote Support is fully operational at this time. We will continue to closely monitor our infrastructure and networks before moving this to resolved.
Jul 15, 16:29 UTC
Investigating - We are currently investigating an issue with GoToAssist Remote Support that is producing delays and/or network errors when attempting to generate support keys. Users may have trouble starting support sessions or viewing Unattended inventory.

We apologize for the inconvenience this may cause to you and you customers
Jul 15, 14:33 UTC
Jul 14, 2015

No incidents reported.

Jul 13, 2015

No incidents reported.

Jul 12, 2015

No incidents reported.

Jul 11, 2015

No incidents reported.

Jul 10, 2015

No incidents reported.

Jul 9, 2015

No incidents reported.

Jul 8, 2015
Resolved - Operations is continuing to monitor the situation but we are confirming that we are 100% operational.
Jul 8, 15:38 UTC
Identified - We are currently investigating an issue with GoToAssist Remote support that could prevent users from starting support session. The issue being investigated will cause long delays in the connection process and or time outs during the connection process.

We apologize for the inconvenience this may cause to you and you customers
Jul 8, 13:43 UTC
Jul 7, 2015

No incidents reported.

Jul 6, 2015

No incidents reported.

Jul 5, 2015

No incidents reported.

Jul 4, 2015

No incidents reported.

Jul 3, 2015

No incidents reported.

Jul 2, 2015

No incidents reported.

Jul 1, 2015

No incidents reported.

Jun 30, 2015

No incidents reported.

Jun 29, 2015

No incidents reported.

Jun 28, 2015

No incidents reported.