GoToAssist® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support® Operational
GoToAssist Monitoring® Operational
GoToAssist Corporate® Operational
GoToAssist Service Desk® Operational
GoToAssist Express® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 25, 2015

No incidents reported today.

May 24, 2015

No incidents reported.

May 23, 2015

No incidents reported.

May 22, 2015

No incidents reported.

May 21, 2015

No incidents reported.

May 20, 2015

No incidents reported.

May 19, 2015

No incidents reported.

May 18, 2015

No incidents reported.

May 17, 2015

No incidents reported.

May 16, 2015

No incidents reported.

May 15, 2015

No incidents reported.

May 14, 2015

No incidents reported.

May 13, 2015
Resolved - We are 100% operational at this time. The updated applications have now been uploaded to the PlayStore and are waiting for the approval. Affected users will then be required to download the updated App in order to establish support sessions.

We apologize for the inconvenience this issue may have caused to you and your customers.
May 13, 12:00 UTC
Update - Our Developers are currently working on publishing the application on PlayStore.
May 12, 14:45 UTC
Identified - The developers are working to create a new build which will be deployed to Live to fix the issue.
May 12, 14:20 UTC
Investigating - Android apps (Customer & Technician) are impacted by expired build-in certificate.
Currently GoToAssist Remote support Android apps users (Customer & Technician)
are getting the following message:
“Your device is having Wi-Fi or cellular network connectivity issues.
Please check your connection and try again.”
We sincerely apologize for the disruption in service to you and your customers. This is top priority and we are working towards a resolution as quickly as possible.
May 12, 13:34 UTC
May 12, 2015
Resolved - A fix has been implemented to upgrade the impacted customers to to current default build. All systems are 100% operational now.

We apologize for the inconvenience this may have caused to you and your customers
May 12, 11:57 UTC
Identified - A security certificate expired and makes the use of older GotoAssist Remote Support build version (e.g. 637, 645) not possible anymore.
Please upgrade to a newer build.

We apologize for the inconvenience this may cause to you and you customers
May 12, 11:45 UTC
May 11, 2015

No incidents reported.

May 10, 2015

No incidents reported.

May 9, 2015

No incidents reported.

May 8, 2015

No incidents reported.

May 7, 2015

No incidents reported.

May 6, 2015

No incidents reported.

May 5, 2015

No incidents reported.

May 4, 2015

No incidents reported.

May 3, 2015

No incidents reported.

May 2, 2015

No incidents reported.

May 1, 2015

No incidents reported.

Apr 30, 2015
Resolved - A fix has been deployed and the issue is resolved. We keep monitoring the affected components.

We apologize for the inconvenience this may have caused to you and your customers
Apr 30, 15:30 UTC
Identified - The issue has been identified. We are now working on implementing the solution
Apr 30, 11:16 UTC
Investigating - Some customers may experience difficulties downloading GotoAssist Remote Support session recordings. Affected customers will see a timeout error message.
On-going sessions and start or join sessions is not affected.
We apologize for the inconvenience this may cause to you and your customers and we are working on restoring a full operational service.
Apr 30, 10:28 UTC
Apr 29, 2015

No incidents reported.

Apr 28, 2015

No incidents reported.

Apr 27, 2015

No incidents reported.

Apr 26, 2015

No incidents reported.

Apr 25, 2015

No incidents reported.