GoToAssist® System Status
All Systems Operational

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support® Operational
GoToAssist Corporate® Operational
GoToAssist Service Desk® Operational
GoToAssist Express® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 27, 2016

No incidents reported today.

Aug 26, 2016

No incidents reported.

Aug 25, 2016

No incidents reported.

Aug 24, 2016

No incidents reported.

Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016
Completed - The scheduled maintenance has been completed.
Aug 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 05:01 UTC
Scheduled - In order to provide our customers with the best possible service, we will be performing a scheduled maintenance on GoToAssist Corporate and GoToAssist Remote Support on August 20th from 5:00AM - 9:00AM UTC. The expected downtime is 15-30 minutes.

During this time, GoToAssist Corporate customers will be unable to start new sessions or log into their account. In-flight sessions will not be affected. GoToAssist Remote Support customers may be unable to access some of their unattended hosts.

We sincerely apologize for the inconvenience caused by this maintenance.
Aug 18, 21:41 UTC
Aug 19, 2016

No incidents reported.

Aug 18, 2016
Resolved - We are currently 100% operational.

Thank you for your patience. We apologize for any inconvenience this may have caused you or your customers.
Aug 18, 16:54 UTC
Monitoring - We identified the issue and a workaround has been put in place. We continue monitoring the affected systems closely
Aug 18, 13:39 UTC
Identified - Some Customers may experience a delay when updating the unattendend machine list over the Webportal.
Starting the sessions from endpoint or inflight sessions are not affected.
Aug 18, 13:32 UTC
Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.

Aug 15, 2016

No incidents reported.

Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.

Aug 11, 2016

No incidents reported.

Aug 10, 2016

No incidents reported.

Aug 9, 2016

No incidents reported.

Aug 8, 2016

No incidents reported.

Aug 7, 2016

No incidents reported.

Aug 6, 2016

No incidents reported.

Aug 5, 2016

No incidents reported.

Aug 4, 2016

No incidents reported.

Aug 3, 2016

No incidents reported.

Aug 2, 2016

No incidents reported.

Aug 1, 2016

No incidents reported.

Jul 31, 2016

No incidents reported.

Jul 30, 2016

No incidents reported.

Jul 29, 2016

No incidents reported.

Jul 28, 2016

No incidents reported.