GoToAssist® System Status
Monitoring - We have released a new build of GoToAssist Remote Support, and it is now available in customers accounts. Version 2.2 build 764 corrects the Access Code issue introduced in build #758. GoToAssist Remote Support customers can choose when to start the update process to the new build, details on how are available in the community http://bit.ly/1rf76AC
Oct 9, 18:57 UTC
Update - We have identified the cause of this issue and are currently investigating possible solutions. Once a solution is identified we will carry out additional testing to ensure it does not introduce a new issue. In the mean time work arounds that will allow you to access your affected Unattended computers have been identified and posted in the GoToAssist Community, please follow the Topic here for additional updates: http://bit.ly/1rf76AC

We sincerely apologize for the frustration and inconvenience this issue has caused you and your customers.
Sep 30, 17:56 UTC
Identified - An issue has been identified with the GoToAssist Remote Support v2.2 b758 that affects some Unattended computers. Unattended computers that were set up with an Access Code requirement (when that was an option), will not be accessible after updating. We sincerely apologize for the frustration this issue is causing and would like to assure you we are working to provide a fix for this issue as soon as possible. Until a fix is available, other solutions are being discussed in the GoToAssist Community: http://bit.ly/1rf76AC
Sep 25, 18:46 UTC

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support® Operational
GoToAssist Monitoring® Operational
GoToAssist Corporate® Operational
GoToAssist Service Desk® Operational
GoToAssist Express® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Oct 26, 2014

No incidents reported today.

Oct 25, 2014

No incidents reported.

Oct 24, 2014

No incidents reported.

Oct 23, 2014

No incidents reported.

Oct 22, 2014

No incidents reported.

Oct 21, 2014

No incidents reported.

Oct 20, 2014

No incidents reported.

Oct 19, 2014

No incidents reported.

Oct 18, 2014

No incidents reported.

Oct 17, 2014

No incidents reported.

Oct 16, 2014

No incidents reported.

Oct 15, 2014

No incidents reported.

Oct 14, 2014

No incidents reported.

Oct 13, 2014

No incidents reported.

Oct 12, 2014

No incidents reported.

Oct 11, 2014

No incidents reported.

Oct 10, 2014

No incidents reported.

Oct 9, 2014

No incidents reported.

Oct 8, 2014

No incidents reported.

Oct 7, 2014

No incidents reported.

Oct 6, 2014

No incidents reported.

Oct 5, 2014

No incidents reported.

Oct 4, 2014

No incidents reported.

Oct 3, 2014

No incidents reported.

Oct 2, 2014

No incidents reported.

Oct 1, 2014

No incidents reported.

Sep 30, 2014
Resolved - This issue has been resolved and service is now 100% operational. We apologize for the frustration and inconvenience.
Sep 30, 13:34 UTC
Investigating - We are currently investigating an issue that is affecting GoToAssist Service Desk. Email notifications are encountering latency in being sent, also incident creation from inbound email may also be affected. We are working to determine the cause and restore service as soon as possible, and apologize for the frustration this is causing you and your customers.
Sep 29, 15:54 UTC
Sep 28, 2014

No incidents reported.

Sep 27, 2014

No incidents reported.

Sep 26, 2014

No incidents reported.