GoToAssist System Status
Identified - We’re happy to announce that on January 31, 2017, the GoTo business of Citrix (which includes GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist, OpenVoice, Grasshopper and Event Services) separated from Citrix Systems, Inc. and merged with LogMeIn, Inc. For our customers, the new LogMeIn will offer best-in-class capabilities across a much larger combined portfolio while featuring the scale, resources and world-class talent required to accelerate innovation and address future customer needs.

We are very excited about the possibilities this merger presents for our customers. For the vast majority of customers, no actions will be needed. Our applications will continue to update automatically and take care of any changes required.

If you are an IT Admin, Billing Admin or have an Integration based on one of our APIs, you will need to make some updates. Full details of what you will need to do can be found here: https://support.logmeininc.com/account-update-faqs

Please follow this announcement in our customer community so you are automatically updated with new information as it becomes available: https://community.gotoassist.com/gotoassist/topics/important-updates-for-admins-after-the-merger-with-logmein-inc-dg8sb0p1cf077
May 24, 23:29 UTC

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotoassist.com and follow the Recommended link for "SSL Security Update: Heartbleed bug".

GoToAssist Remote Support   Operational
GoToAssist Corporate   Operational
GoToAssist Service Desk   Operational
GoToAssist Express   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2017

No incidents reported today.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017
Completed - The scheduled maintenance has been completed.
Sep 15, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 04:30 UTC
Scheduled - In order to provide our customers with the highest level of service, we have scheduled maintenance on GoToAssist Remote Support and GoToAssist Corporate. The expected down time is less than four minutes. No impact is expected for GoToAssist Corporate users. GoToAssist Remote Support users may experience active sessions with unattended support computers temporarily disconnecting during the maintenance window. We sincerely apologize for the inconvenience caused by this maintenance.
Sep 14, 13:30 UTC
Sep 14, 2017
Resolved - We can confirm this issue has been fully resolved, and all systems are 100% operational at this time.
Sep 14, 17:28 UTC
Monitoring - We have taken measures to mitigate this issue. Logins to the iOS app are now successful. We will continue to closely monitor this issue.
Sep 14, 13:00 UTC
Update - Our Engineering team continues to investigate the root cause of the false timeout that customers may be experiencing with our GoToAssist Remote Support iOS app 2.3.3. We sincerely apologize for any inconvenience this may be causing you and your customers. We will continue to provide updates as further information becomes available.
Sep 13, 23:57 UTC
Investigating - We are currently experiencing an issue with the GoToAssist Remote Support iOS app 2.3.3. Customers are unable to log in, getting an ‘incorrect username or password’ error. We are actively investigating the cause of this issue.
Sep 13, 16:22 UTC
Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017
Completed - The scheduled maintenance has been completed.
Sep 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:00 UTC
Scheduled - In order to provide our customers with the highest level of service, we have scheduled maintenance on GoToAssist Service Desk. The duration of the maintenance window will be sixty to seventy minutes. During the maintenance window customers will be unable to use the GoToAssist Service Desk website. We sincerely apologize any inconvenience this may cause.
Sep 8, 12:37 UTC
Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.

Sep 6, 2017

No incidents reported.

Sep 5, 2017

No incidents reported.

Sep 4, 2017

No incidents reported.

Sep 3, 2017

No incidents reported.

Sep 2, 2017

No incidents reported.

Sep 1, 2017

No incidents reported.

Aug 31, 2017

No incidents reported.

Aug 30, 2017

No incidents reported.

Aug 29, 2017

No incidents reported.

Aug 28, 2017

No incidents reported.

Aug 27, 2017

No incidents reported.

Aug 26, 2017

No incidents reported.

Aug 25, 2017

No incidents reported.

Aug 24, 2017

No incidents reported.